What to Expect When Scheduling an Appointment with Our Providers Here at Southern Mentality
Step 1: Take the First Step
Reaching out takes courage — and we’re honored to support you. Call or text 704-754-8718 whenever you’re ready.
If you contact us after business hours, simply leave a message or send a text. Our team will follow up the next business day to help you move forward. You’re not alone in this — and we’re here when you’re ready.
Step 2: Brief Information Gathering
We’ll ask a few questions to better understand your needs, preferences, and availability. This helps us thoughtfully match you with the provider who best fits your goals.
Step 3: Complete Intake Paperwork
You’ll receive secure electronic intake forms that must be completed in full before scheduling your appointment. Completing paperwork in advance allows our providers to review your information and prepare to give you the most supportive care possible.
Step 4: Insurance or Self-Pay Review
Our team will verify your insurance benefits or discuss self-pay options so you clearly understand coverage, costs, and next steps before moving forward.
Step 5: Schedule Your Appointment
Once your intake paperwork and any required testing are completed and reviewed, our team will contact you to schedule your appointment.
Step 6: Your First Session
During your first appointment, your provider will listen carefully to your concerns, discuss your goals, and collaborate with you on a personalized treatment plan in a supportive, judgment-free environment.
Important Information Regarding Substance Use & Controlled Medications
If you are seeking treatment for substance use concerns, or if you are currently prescribed controlled substances by a previous provider, please let our team know during the intake process.
Required testing must be completed before your first appointment to ensure safe and appropriate care.
Please note that prescribing is always at the discretion of your provider. Decisions are based on safety, medical need, and other clinical factors. Attending an appointment does not guarantee that you will receive the same medication or dosage as previously prescribed. Our team is here to guide you through this process and answer any questions along the way.
Ready to begin? You’re in the Right Place
You’ve taken the steps to prioritize your mental health — and you’re in the right place. Let’s get started!
Call or text 704-754-8718
© Copyright 2026 Sothern Mentality All rights reserved